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Be the difference

Gloria - Probation Services Officer

“It’s always our aim to be the difference in someone’s life. It makes me feel so much better… and then I know I’ve done a great job.”

What makes my role nice nowadays is that it’s much more about having the right probation officers around to deal with individual service users. It used to be about service users coming into appointments and seeing different officers, but now we try our best to make sure that an officer is working directly with the SU and they’ve got that relationship, a reliable person to speak to.

Being able to direct service users to the right department is something were well known for here at MTC in Reading.

I turn up to appointments with a headspace that says I’m not going to be judgemental about everything that a service user has done. My job is all about sitting together and trying to resolve what we can do to avoid this from happening again. We come up with a plan, set objectives, and go from there.

It’s always our aim to be the difference in someone’s life. If a service user calls me and says, “Do you know what? I’ve got myself a job”, it makes me feel so much better… and then I know I’ve done a great job. Getting positive feedback from our service users builds up our confidence and driving us to deliver even more.

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£11.42 per hour + plus enhancement for Saturday and Sunday working

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Probation Officer

Thames Valley, Berkshire,Buckinghamshire, Oxfordshire
£29,038 - £36, 084 depending on experience

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Senior Probation Officer

Any North Office
£35,024 pro-rata

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