“I have lots of positive conversations with service users, and this is definitely where I feel like I’m able to be the difference they’re looking for.”
My job is all about managing service users through their orders. We do inductions three days a week. We show them some informational videos, do one-to-one interviews with them, and then we write up the risk and needs. It’s about analysing the information they have given us, and recording it all accurately onto our systems.
It is quite exciting, you have to think about things carefully, use your brain quite a bit, and there’s some crisis management to do too. And we need to make sure that everything is making sense so that we know what is happening in the week ahead of us.
It’s nice to see our service users enjoying putting something back into the community. I have lots of positive conversations with them and I sometimes think that they’ve not had much of that in their lives before… this is definitely where I feel like I’m able to be the difference they’re looking for.
There’s lots of opportunity here at MTC. A while ago I thought I was fairly tied into retail careers. After my probation period, I might even be able to move sideways if I wanted to, and become a PSO. It is quite an amazing thing, considering I never thought that I’d end up here.
We’re not in it for the money. Being the difference by making small changes in people’s lives is why we’re here.
Service users look up to me, which I think is a good thing, because a lot of them have not had any direction in life… that’s the difference I want them to feel.
A lot of the time, service users have never had respect before, and I like to think that I’m the difference they need to inspire change in their lives.
It’s always our aim to be the difference in someone’s life. It makes me feel so much better… and then I know I’ve done a great job.
My strength is that I’ve got a lot of patience, even in difficult situations, and I think that’s where I make a difference to people.