We believe people empower people.
We’re here to transform lives and build safer communities. That’s our purpose. It’s the reason why our organisation exists. It’s the difference that we’re making.
And people are at the heart of it.
So, we work closely with our service users because we believe everyone deserves the chance to turn their life around. Using our knowledge and experience, we work with them to develop and deliver tailored plans which reduce their risk of reoffending. It's all about working collaboratively – and innovatively – with partner organisations to transform lives and protect the public.
And that brings us to our vision: to be the most trusted provider of justice services. Through our people, partnerships and improved ways of working, we help our service users and young people reintegrate into society.
The bottom line is that we believe people empower people. This is why we’re able to deliver on our purpose. It’s the reason we consistently achieve our aims, which include improving service quality month on month, working effectively and efficiently, and building our reputation for quality with our stakeholders and partner organisations. Most importantly, it’s how we make the difference to our service users.
We’ve created a unique culture around our shared values
At MTC, we’re also guided by our shared values. They inspire how we work across our different services, and they define the culture that’s unique to our business. We are:
- Accountable - We do what we say we will. We take responsibility for our actions. And we get real results, capturing the evidence that proves it.
- Caring - We care about supporting our service users to make positive life changes. We’re passionate about working with them to understand their needs and build personal action plans to transform their lives.
- Transparent - We’re open about what we do and how we do it. This inspires trust in those we work with. But it’s up to all of us to make sure we continually earn that trust.
- Collaborative - We know we can’t reduce reoffending on our own. So we collaborate closely with community organisations and like-minded partners, sharing our knowledge, expertise and experience.
And because we’ve embedded our values into our annual Performance and Development Review (PDR) programme, we’re confident that everyone at MTC has the support and guidance they need to live and breathe our values every day.
Service users look up to me, which I think is a good thing, because a lot of them have not had any direction in life… that’s the difference I want them to feel.
A lot of the time, service users have never had respect before, and I like to think that I’m the difference they need to inspire change in their lives.
I have lots of positive conversations with service users, and this is definitely where I feel like I’m able to be the difference they’re looking for.
It’s always our aim to be the difference in someone’s life. It makes me feel so much better… and then I know I’ve done a great job.
We’re not in it for the money. Being the difference by making small changes in people’s lives is why we’re here.
My strength is that I’ve got a lot of patience, even in difficult situations, and I think that’s where I make a difference to people.
I know for certain, without a doubt, that I wouldn’t be here today without MTC's constant support and encouragement. They have definitely made a meaningful change to my life.